- Eligibility for Refunds:
- Refunds are applicable under the following circumstances:
- The product is defective, damaged, or not as described.
- The customer has initiated a return request and the product is successfully returned within the specified timeframe.
- IVS Softtech Private Limited is unable to fulfill the order due to unforeseen circumstances.
- Refund Process:
- Once a refund is approved, the amount will be credited back to the original payment method used for the purchase.
- Customers will be notified via email or other communication channels regarding the refund status and expected timeline.
- Refunds may take 20 days to reflect in the customer’s account, depending on the payment gateway and financial institution’s processing time
