Refund Policy

  1. Eligibility for Refunds:
    • Refunds are applicable under the following circumstances:
      • The product is defective, damaged, or not as described.
      • The customer has initiated a return request and the product is successfully returned within the specified timeframe.
      • IVS Softtech Private Limited is unable to fulfill the order due to unforeseen circumstances.
  2. Refund Process:
    • Once a refund is approved, the amount will be credited back to the original payment method used for the purchase.
    • Customers will be notified via email or other communication channels regarding the refund status and expected timeline.
    • Refunds may take 20 days to reflect in the customer’s account, depending on the payment gateway and financial institution’s processing time