Return Policy

  1. Eligibility for Returns: IVS Softtech Private Limited accepts returns for products that meet the following criteria:
    • The item is in its original condition, unworn, unused, and undamaged.
    • The product is returned within 10 days from the date of delivery.
    • The product is eligible for return as per the conditions mentioned in the product description or terms of service.
  2. Non-Returnable Items: Certain products may not be eligible for return. These include:
    • Products marked as non-returnable on their product pages.
    • Items that have been used, damaged, or altered from their original condition.
    • Products without their original packaging or tags intact.
  3. Return Process:
    • Customers must initiate the return process within 10 days from the date of delivery.
    • To initiate a return, customers must contact IVS Softtech Private Limited’s customer support team through the designated channels.
    • Customers may be required to provide order details and reasons for the return.
    • Once the return request is approved, customers will receive instructions for returning the product.
  4. Refunds:
    • Refunds will be processed once the returned product is received and inspected.
    • IVS Softtech Private Limited reserves the right to refuse refunds if the returned product does not meet the return criteria.
    • Refunds will be issued to the original payment method used during the purchase.
    • The time taken for the refund to reflect may vary depending on the payment gateway and financial institution’s processing time.